Customer Retention

What would better enrollment retention mean to your bottom line?

Exceptional customer experience retains enrollment. It is all about engaging families in meaningful relationships – with you, the center, and each other. Now is more important than ever to take a hard look at how you and your staff build community and ensure the best possible customer experience. Doing so will increase your retention rate and the number of good reviews that influence your new and existing customers.

When you work with Julie, your customer retention will improve through support with…

  • Parent attention techniques that ensure a good customer experience
  • Listening campaigns in multiple venues
  • Effective programs for engaging families as enrollment ambassadors
  • Reducing your withdrawal rate
  • Increasing positive customer reviews and parent referrals

To maximize your enrollment retention, contact Julie Wassom today.

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As the Chief Operating Officer of the company, I must say I am delighted at the results we have achieved together… an increase of 12% capacity utilization is the best performance I have experienced in my tenure in this multi-unit industry!

Karen Stokes

CEO, Xplor Childcare, Fort Worth, TX