Customer ServiceWhat would better enrollment retention mean to your bottom line?


Premier customer service is all about building and maintaining good relationships. It is more important than ever to take a hard look at how you and your staff are insuring that your customers have the best possible experience with you. Doing so will increase your retention rate and the number of good reviews that influence your new and existing customers. When you work with Julie Wassom, you learn proven tactics for…

  • Parent attention techniques that ensure a good customer experience
  • Assessing parent satisfaction
  • Effectively handling customer complaints
  • Reducing your withdrawal rate
  • Increasing positive customer reviews and parent referrals


To maximize your enrollment retention, contact Julie Wassom today.


“Julie has made a positive difference in the culture of our centers, as well as brought the directors together to work as a team toward the all-important goal of maximizing enrollment. An excellent teacher and coach, her clear communication methods and vast knowledge of the industry are a winning combination! We plan on continuing to work with Julie for years to come as our company expands.”


April Pugliares, President
Town & Country Early Learning Centers, Connecticut



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